Privacy Policy
Central Group Australasia
Effective Date: September 2026
Central Group Australasia (“CGA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Central Group Australasia operates and supports businesses across property investment, property development, accommodation, hospitality, landlord services, furniture, conferences and lifestyle services.
Our website is:
This Privacy Policy applies to personal information collected through our website and through our interactions with customers, investors, landlords, business partners, suppliers and other individuals.
Some businesses within Central Group Australasia operate their own websites and may maintain separate privacy policies relating specifically to their services.
Information We Collect
The types of personal information we may collect depend on how you interact with us.
This may include:
- Name
- Email address
- Telephone or mobile number
- Residential, postal or business address
- Company or organisation details
- Information contained in enquiries or correspondence
- Property or investment-related information you choose to provide
- Information provided when requesting brochures, information or other materials
- Marketing and communication preferences
- Information submitted through forms, surveys or promotions
- Technical and usage information collected when you use our website
We generally only collect personal information that is reasonably necessary for our business activities and services.
How We Collect Personal Information
We may collect personal information when you:
- Submit an enquiry through our website
- Contact us by telephone, email or another communication channel
- Request information, brochures or other materials
- Subscribe to receive updates or marketing communications
- Enquire about a property, development, investment or service
- Enter a competition, promotion or survey
- Provide feedback
- Interact with us through social media
- Deal with one of our related businesses
- Otherwise provide information directly to us
We may also receive personal information from third parties where permitted by law, including our related businesses, service providers, agents, business partners and other organisations.
Where practicable, you may interact with us anonymously or using a pseudonym. However, in some circumstances we may need to identify you in order to respond to an enquiry or provide a requested service.
Website and Log Data
When you visit our website, certain technical information may be collected automatically.
This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Time spent on pages
- Website interactions
- Technical errors and diagnostic information
This information is generally used to operate, secure and improve our website and to understand how visitors use it.
While this information may not identify you by itself, it may in some circumstances be capable of being combined with other information to identify an individual.
How We Use Personal Information
We may collect, hold and use personal information for purposes including:
- Responding to enquiries and communicating with you
- Providing information about our businesses, developments, properties and services
- Managing business and customer relationships
- Providing requested products or services
- Supporting property, development, investment or landlord enquiries
- Processing requests for brochures or other information
- Internal administration and record keeping
- Improving our websites, services and business operations
- Conducting analytics and market research
- Business planning and development
- Managing competitions, surveys or promotions
- Protecting our websites, systems, customers and businesses from fraud, misuse and security threats
- Complying with legal and regulatory obligations
- Marketing our businesses, properties, developments, products and services where permitted by law
We will not use or disclose personal information for a secondary purpose unless permitted by law or where you have provided consent where required.
Direct Marketing
Where permitted by law, we may use your personal information to provide information about products, services, properties, developments or opportunities that may be relevant to you.
You may opt out of receiving direct marketing communications at any time by:
- Using an unsubscribe link included in an electronic communication, or
- Contacting us directly.
We will take reasonable steps to action opt-out requests.
Australian Privacy Principle 7 places specific restrictions on the use and disclosure of personal information for direct marketing and requires organisations to provide an effective way to opt out. OAIC
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Related entities and businesses within Central Group Australasia
- Employees and contractors
- IT, hosting, website and data-storage providers
- Professional advisers, including accountants, lawyers and consultants
- Marketing, advertising and analytics providers
- Property, development and real estate service providers
- Agents, contractors and business partners
- Suppliers and service providers assisting us in delivering our services
- Organisations involved in a business transaction or proposed transaction
- Regulatory authorities, courts, tribunals or law-enforcement agencies where required or authorised by law
We do not sell personal information to third parties.
Related Businesses and External Websites
Central Group Australasia’s website may contain links to websites operated by related businesses or third parties.
These websites may have their own privacy policies and information-handling practices.
Where you leave our website and interact directly with another website or organisation, that organisation’s privacy policy may apply to the information you provide.
We are not responsible for the privacy practices of unrelated third-party websites.
Overseas Disclosure and Storage
Some service providers that support our websites, communications, cloud storage, analytics or other business systems may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps required under applicable Australian privacy law to protect that information.
Where practicable, we will also identify the countries in which overseas recipients are likely to be located.
APP 8 requires organisations to take reasonable steps in relation to overseas disclosures and, in many circumstances, the Australian organisation may remain accountable for how an overseas recipient handles the information. OAIC
Security of Personal Information
We take reasonable steps to protect personal information against:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Security measures may include:
- Access controls
- Secure systems and databases
- Network and website security measures
- Physical security controls
- Restricting access to authorised personnel
- Internal procedures for handling personal information
- Staff awareness and training
- Data-breach response procedures
No electronic transmission or storage method can be guaranteed to be completely secure. However, we regularly review our security practices and take reasonable steps appropriate to the information we hold.
Data Breaches
We maintain procedures for identifying, assessing and responding to suspected data breaches.
Where a breach is subject to the Notifiable Data Breaches scheme or another legal notification requirement, we will notify affected individuals and the relevant authorities as required by law.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for:
- The purposes for which it was collected
- Our legitimate business activities
- Legal, regulatory, accounting or reporting requirements
- Resolving disputes or managing claims
- Historical, research or statistical purposes where appropriate
For example, information relating to a property development or investment enquiry may be retained while that project or opportunity remains relevant and for any additional period required by law.
When personal information is no longer required, we will take reasonable steps to destroy it securely or permanently de-identify it.
De-identified information may be retained for analytics, research, statistical or business-improvement purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that may help us:
- Operate the website
- Remember preferences
- Understand website usage
- Measure website performance
- Improve content and user experience
- Support analytics and, where applicable, marketing activities
You may be able to control or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.
Access to Your Personal Information
You may request access to personal information that we hold about you.
We may need to verify your identity before providing access.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will generally explain the reason where required.
Correction of Personal Information
If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it.
We will take reasonable steps to ensure personal information we use or disclose is accurate, complete, up to date and relevant for its intended purpose.
Complaints
If you believe we have breached your privacy or failed to comply with applicable privacy laws, please contact us using the details below.
Please provide sufficient information for us to understand and investigate your concern.
We will:
- Review the complaint
- Investigate the relevant circumstances
- Respond within a reasonable period
- Take appropriate corrective action where necessary
If you are dissatisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Children’s Privacy
Our website and services are not specifically directed at children.
Where we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian involvement, we will manage that information in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our businesses
- Changes to our information-handling practices
- New technologies or services
- Legislative or regulatory changes
The latest version will be published on this website with an updated effective date.
Australian organisations subject to the APPs are required to maintain a clearly expressed and up-to-date privacy policy. OAIC
Contact Us
For questions, privacy requests or complaints, please contact:
Central Group Australasia
35 Dover Street
Albion QLD 4010
Australia
Email: info@centralga.com.au
Phone: (07) 3852 3334